<p><strong>Robert Half is voor een klant op zoek naar een Junior Customer Success Manager (m/v/x) voor een bedrijf in de regio Anderlecht.</strong></p><p>Het bedrijf is een groeiende, internationale speler binnen de digitale sector die zich richt op het bieden van innovatieve oplossingen voor commerciële partners. Hun focus ligt op het helpen van klanten met het optimaliseren van hun processen en resultaten via moderne technologieën. In een dynamische, snel evoluerende sector heerst een ondernemende cultuur waarin klantgerichtheid en innovatie centraal staan.</p><p><strong>Jouw verantwoordelijkheden</strong></p><ul><li>Je treedt op als contactpersoon en belangrijkste aanspreekpunt voor klanten en bouwt sterke relaties op door hun behoeften te analyseren en in te vullen.</li><li>Je begeleidt nieuwe klanten tijdens een onboardingtraject en zorgt ervoor dat ze snel en efficiënt aan de slag kunnen.</li><li>Je ondersteunt klanten in het verbeteren van hun online zichtbaarheidsstrategie en draagt zo bij aan hun commerciële succes.</li><li>Je identificeert en benut opportuniteiten voor up- en cross-selling door proactief advies te geven.</li><li>Je anticipeert op uitdagingen en denkt oplossingsgericht mee om klanten te blijven ondersteunen.</li></ul><p><strong>Jij herkent jezelf in onderstaande</strong></p><ul><li>Je hebt minstens <strong>1 jaar ervaring</strong> in Customer Success, Customer Care, klantondersteuning of een andere klantgerichte rol.</li><li>Ervaring met digitale media of verkoopondersteuning is een sterke troef.</li><li>Je spreekt vloeiend <strong>Frans</strong> of <strong>Nederlands</strong> en hebt een goede kennis van de andere taal; kennis van <strong>Engels</strong> is een bijkomend voordeel.</li><li>Je bent digitaal vaardig en hebt ervaring met tools zoals <strong>Salesforce</strong>, of bent bereid dit snel te leren.</li><li>Je beschikt over uitstekende communicatieve vaardigheden, bent een echte teamspeler en denkt in oplossingen.</li></ul><p><strong>Onze klant biedt</strong></p><ul><li>Een aantrekkelijk salarispakket aangevuld met een teambonus.</li><li>Extralegale voordelen zoals maaltijdcheques, ecocheques en een hospitalisatieverzekering via DKV.</li><li>Een bedrijfswagen met tankkaart of een flexibel mobiliteitsbudget.</li><li>24 vakantiedagen en de mogelijkheid om hybride te werken.</li><li>Internationale groeimogelijkheden binnen een gedreven en ambitieus team.</li><li>Een stimulerende werkomgeving met teamactiviteiten, informele ontmoetingen en mogelijkheden voor professionele ontwikkeling.</li></ul><p> </p><p><em>Robert Half BV and Robert Half Project Sourcing BV process the data from applicants that is required to carry out the application process. You can find more information on data protection, in particular on your rights, at <a href="https://www.roberthalf.com/be/en/privacy">https://www.roberthalf.com/be/en/privacy</a>.</em></p><img src="https://counter.adcourier.com/Um9iZXJ0SGFsZi41ODczNi4xMDg5NUByaGlldXJvcGUuYXBsaXRyYWsuY29t.gif">
<p>Robert Half is currently recruiting a <strong>CRM solution Architect</strong> to join a <strong>retail</strong> <strong>company</strong>.</p><p>Our client is located in the<strong> Antwerp region</strong><strong>. </strong></p><p><strong>The scope of responsibilities for this job include:</strong></p><ul><li>Develop and implement a <strong>CRM roadmap</strong> aligned with business goals.</li><li><strong>Collaborate</strong> with <strong>sales</strong>, <strong>commercial</strong>, and <strong>customer</strong> <strong>experience</strong> <strong>teams</strong> to deliver tailored CRM solutions.</li><li>Manage <strong>technical</strong> and <strong>functional</strong> <strong>aspects</strong> of Dynamics 365, customizing and integrating where necessary.</li><li><strong>Ensure</strong> GDPR compliance and <strong>oversee</strong> third-party vendor SLA adherence.</li><li>Drive innovation, optimize workflows, and provide actionable insights via advanced tools like Power BI.</li><li><strong>Document</strong> <strong>system</strong> <strong>architecture</strong> and workflows, while delivering user training programs.</li><li><strong>Reporting</strong> to the <strong>Head</strong> of <strong>Applications</strong> <strong>EMEA.</strong></li></ul><p><strong>The requested qualifications for this job include:</strong></p><ul><li>Extensive experience with <strong>Microsoft Dynamics 365</strong> <strong>CRM</strong> in a solution architect or similar role.</li><li>Proven ability to <strong>design</strong>, <strong>deliver</strong> and <strong>support</strong> <strong>technical</strong> <strong>solutions</strong> aligned with business objectives.</li><li>Strong understanding of <strong>Dynamics 365 features</strong>, <strong>integrations</strong>, and <strong>data management</strong>.</li><li>Experience managing <strong>third-party vendors</strong> and ensuring SLA adherence.</li><li>Knowledge of <strong>GDPR</strong> and other relevant data <strong>protection</strong> <strong>frameworks</strong>.</li><li>Excellent <strong>stakeholder</strong> <strong>management</strong> and <strong>communication</strong> <strong>skills</strong>.</li><li>Fluency both, written and spoken, in <strong>English</strong> and a good command of <strong>Dutch</strong> or <strong>French</strong>. Knowledge of any other European language is considered an asset.</li><li>Experience in the <strong>supply chain industry</strong> or related sectors.</li><li>Familiarity with <strong>sales</strong>, <strong>commercial</strong>, and <strong>customer</strong> <strong>experience</strong> <strong>processes</strong>.</li><li>Proficiency in Power Platform tools (e.g., Power Automate, Power BI).</li></ul><p><strong>Our Offer:</strong></p><ul><li>You will have a <strong>permanent</strong> contract with a competitive remuneration package in line with your knowledge and experience.</li><li>We continuously invest in your <strong>personal</strong> and <strong>professional</strong> <strong>development</strong> through our <strong>training & coaching programs.</strong></li><li>You will join a <strong>dynamic</strong> and <strong>fast-growing company</strong> that is part of a strong international group.</li><li>We take pride in our <strong>green</strong> <strong>service</strong> and encourage our employees to participate in our growth and help us co-define the path to success.</li><li>You will work in a fun environment with a supportive team that cares about each other and encourages collaboration at all levels.</li></ul><p>Are you interested in this challenging position? Or would you like to have more information? Apply today.</p><p> </p><p><em>Robert Half BV en Robert Half Project Sourcing BV verwerken de gegevens van sollicitanten die nodig zijn om de sollicitatieprocedure uit te voeren. Meer informatie over gegevensbescherming, in het bijzonder over uw rechten, vindt u op <a href="https://www.roberthalf.com/be/nl/privacy">https://www.roberthalf.com/be/nl/privacy</a>. </em></p><img src="https://counter.adcourier.com/Um9iZXJ0SGFsZi4zMTM1MS4xMDg5NUByaGlldXJvcGUuYXBsaXRyYWsuY29t.gif">
<p><strong>Robert Half</strong> is currently recruiting an <strong>Integration Architect</strong> to join a <strong>retail</strong> company.</p><p>Our client is located regio <strong>Antwerp</strong>.</p><p><strong>The scope of responsibilities for this job include:</strong></p><ul><li>Ownership of the <strong>Boomi platform</strong>, including <strong>performance</strong>, <strong>scalability</strong>, and <strong>reliability</strong>.</li><li><strong>Continuous</strong> <strong>roadmap</strong> <strong>development</strong> to align with internal/external customer needs and IT priorities.</li><li>Staying <strong>updated</strong> on Boomi advancements to recommend improvements.</li><li>Act as an <strong>integration</strong> subject-matter expert, <strong>partnering</strong> with <strong>stakeholders</strong> to gather and analyze requirements.</li><li>Translate business/IT needs into <strong>tailored</strong> <strong>solutions</strong> using Boomi's capabilities.</li><li><strong>Technical</strong> <strong>responsibility</strong> for platform configuration, workflows, integration setups, and development.</li><li><strong>SLA</strong> oversight for third-party vendors.</li><li>Ensure <strong>GDPR</strong> <strong>compliance</strong> and other data privacy standards.</li><li><strong>Identify</strong> and <strong>implement</strong> <strong>system</strong> <strong>alerts</strong>, opportunities for automation, and platform improvements.</li><li><strong>Adopt</strong> and <strong>recommend</strong> advanced Boomi features to enhance functionality and value for the organization.</li><li><strong>Maintain</strong> detailed <strong>documentation</strong> for Boomi architecture and customizations.</li><li><strong>Train</strong> IT colleagues to ensure platform adoption and effective internal use.</li></ul><p><strong>The requested qualifications for this job include:</strong></p><ul><li>Strong knowledge of <strong>Boomi modules</strong> (Integration, API, DataHub, Flow).</li><li>Experience delivering <strong>technical</strong> <strong>solutions</strong> connected to business objectives.</li><li>Familiarity with <strong>GDPR</strong> and <strong>data</strong> <strong>protection.</strong></li><li>Expertise in <strong>low-code software development lifecycle</strong>.</li><li>Excellent <strong>communication</strong> and <strong>stakeholder</strong> <strong>management.</strong></li><li>Fluency in written and spoken <strong>English</strong>.</li><li>Command of <strong>Dutch</strong> or <strong>French</strong>; additional European languages are beneficial.</li><li>Extensive prior experience with the <strong>Boomi</strong> <strong>platform</strong> in a solution architect or similar role.</li><li>Background in the <strong>supply chain industry</strong>or related verticals.</li><li>Familiarity with <strong>EDI standards</strong>(e.g., ANSI/EDIFACT) and common integration protocols.</li></ul><p><strong>Our Offer:</strong></p><ul><li>You will have a <strong>permanent</strong> contract with a competitive remuneration package in line with your knowledge and experience.</li><li>We continuously <strong>invest</strong> in your <strong>personal</strong> and <strong>professional</strong> <strong>development</strong> through our training & coaching programs.</li><li>You will join a <strong>dynamic</strong> and <strong>fast-growing</strong> company that is part of a strong international group.</li><li>We take pride in our <strong>green</strong> <strong>service</strong> and <strong>encourage</strong> our employees to participate in our growth and help us co-define the path to success.</li><li>You will work in a fun <strong>environment</strong> with a <strong>supportive</strong> <strong>team</strong> that cares about each other and encourages collaboration at all levels.</li></ul><p>Are you interested in this challenging position? Or would you like to have more information? Apply today.</p><p> </p><p><em>Robert Half BV en Robert Half Project Sourcing BV verwerken de gegevens van sollicitanten die nodig zijn om de sollicitatieprocedure uit te voeren. Meer informatie over gegevensbescherming, in het bijzonder over uw rechten, vindt u op <a href="https://www.roberthalf.com/be/nl/privacy">https://www.roberthalf.com/be/nl/privacy</a>. </em></p><img src="https://counter.adcourier.com/Um9iZXJ0SGFsZi4xNzU0MC4xMDg5NUByaGlldXJvcGUuYXBsaXRyYWsuY29t.gif">
