Product Support Analyst (M/F)

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Locatie : Groot-Bijgaarden
Publicatiedatum :
Type aanwerving : Permanent

Omschrijving :

Robert Half Technology is currently looking for a Product Support Analyst (M/F).

The company is located in Groot-Bijgaarden, easily reachable by public transports (train, bus) and/or by car.

The scope of responsibilities for this position as Product Support Analyst includes:

  • Act as a key representative for the international zone within the global product support process;
  • Provide product support to troubleshoot functional issues and coordinate issue resolution with the IT teams;
  • Acts as the key liaison responsible for day to day product support ensuring satisfactory customer service levels are provided on all issues;
  • Partner with the business users and guide them towards alternatives that best meet the short and long term needs of the business;
  • Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in systems;
  • Produce clear, understandable technology-related communication for management and business partners;
  • Provide analysis to identify potential training requirements;
  • Preparation of ad hoc reports and analysis for customers;
  • Participate in ad hoc projects when needed;
  • System and User Acceptance Testing;
  • Establish and review unit and user test plans and schedules;
  • Perform SME level UAT on application(s);
  • Creations and maintenance of UAT scripts;
  • Provides implementation support and assist in testing and implementation of new and modified systems;
  • Responsible for creation and maintenance of product support knowledge base;
  • Collate documentation for communication of forthcoming enhancements to the product set;
  • Detailed documentation of customer's wish-lists / enhancement requests.

The required qualifications for this position as Product Support Analyst are:

  • 1 to 3 years of experience in a support role ideally towards Software support within a Microsoft environment;
  • A working knowledge of Salesforce and MS Office systems would be a distinct advantage;
  • Demonstrated ability to learn new hardware and software systems independently;
  • An ability to manage multiple projects and priorities simultaneously;
  • Good analysis skills with the ability to grasp new concepts quickly;
  • Excellent oral and written communication skills in English is essential;
  • French & Dutch language skills are required;
  • Excellent organisational skills including time management;
  • Excellent relationship management with internal customers, across several countries;
  • Ability to assume responsibility and ownership of work;
  • A good team player who is both flexible and adaptable to change and whilst under pressure;
  • Commercially aware with experience of an international environment would be advantageous;
  • Service Now/JIRA product knowledge would be advantageous.

Interested in this job? Apply today!

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