Junior Business Analyst - Machelen


Location:

Machelen

Date posted:

June 12, 2019

Contract type:

Temporary

Reference:

11021314

Specialization:

Administration


Description

The company is located in Machelen.

As a Junior Business Analyst you have following responsibilities:



  • You provide first line support answering web, in house CRM application, and occasionally ERP related questions or challenges;

  • You provide first line support and troubleshooting issues. Escalating bug reports where needed through analysis, reproducing and documenting the issues;

  • You provide report status for bug fixes;

  • You adjust content related to functionalities on the Company websites via the internal CMS system;

  • You configure and test settings in the CRM and release to production to support promotional and operational activities;

  • You support the Business Analyst with testing of new functionalities;

  • You provide support with the Marketing cloud (email campaign manager) when necessary;

  • You support the development and implementation of process improvement plans as defined by the Company or (senior BA);

  • You provide training for users by writing and maintaining user documentation;

  • You create a culture of innovation, continuous process improvement and change acceptance;

  • You maintain user confidence and protects operations by keeping information confidential;

  • You represent the brand and promote the business opportunity at corporate events.

Your profile as Junior Business Analyst:



  • You hold a bachelor's degree or is equivalent to relevant experience;

  • You are fluent in English (any other European language is a plus);

  • You have a passion for e-commerce;

  • You are able to think of and deliver an exceptional customer experience;

  • You have strong analytical skills, excellent time-management and a problem-solving attitude;

  • You have excellent interpersonal skills;

  • You are able to work under pressure;

  • You are a multitasker with a flexible attitude and are eager to learn;

  • You are able to travel and work flexible hours.

The clients offer:




  • Excellent working conditions including a competitive salary and benefits;

  • A modern office near Brussels Airport with good transport connections;

  • The opportunity to join a growing team with ambitious plans for the future.

By applying to this position, you acknowledge that you have read and accept the following terms:


https://www.roberthalf.be/en/legal-information/privacy-statement



Diegem

Pegasus Park
De Kleetlaan 12a Box 4 - 4th floor
1831 Diegem
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