Customer Service Manager

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Location : Brussels
Post Date :
Employment Type : Project

Description :

Robert Half is currently looking for a temporary Customer Service Manager.

The company is based in the Brussels area.

The scopes of responsibilities for this Customer Service Manager job include:

  • Manage a team of 16 customer service agents
  • Be in charge of escalations
  • Be responsible for Quality control
  • Set-up and follow-up of KPI's
  • Map processes, review processes and implement change management

The requested qualifications for this Customer Service Manager job include:

  • At least 10 years experience in a Customer Care Management function
  • Previous project management experience in a changing environment
  • Strong people management skills

Interested in this position? Apply today.

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Brussels

Avenue Louise, 235 - 10th floor
Brussels
1050 Brussels

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